Frequently Asked Questions
If you have a question about an aspect of Land Rover Financial Services, take a look through our Frequently Asked Questions below. We´ve collected together all the most common queries customers ask us about, so you may find the answer right here.
What does APR mean?
APR stands for Annual Percentage Rate. When you borrow money, every lender is required by law to quote this rate, which calculates the total amount of interest that will be paid over the whole term of the loan while taking into account any additional charges that the borrower has to pay. The APR allows you to compare different lenders on a like for like basis.
What information do I need to provide to Land Rover Financial Services when applying for credit?
We will require proof of identification in the form of your driving licence and the original of either your cheque guarantee card, credit card, current passport, a V5 for your trade in vehicle (if applicable), a work security pass incorporating your photograph, certified accounts if you are self employed and a tax exemption certificate incorporating your photograph (form 714) if you are self-employed in the construction industry. We will also require two proofs of address, such as a public utility bill (i.e. gas, electricity, water, telephone) and latest credit card / bank statement. Please note that store card statements, social security books, council tax bills and mobile telephone bills are not acceptable.
Why do I have to comprehensively insure my vehicle?
To protect you, Land Rover Financial Services and any other party involved in an accident. Should you write off your vehicle without insurance then you will still have a debt to repay. We offer an excellent value comprehensive insurance product through Land Rover Motor Insurance. Check out the features and benefits by visiting the insurance section of the site.
How much can I borrow?
Subject to satisfying our normal credit criteria, we will advance up to the full amount of the motor vehicle being purchased, although in certain circumstances we may require you to contribute a deposit.
What happens after I´ve signed the finance agreement at the dealership?
Your dealer will give you your First Customer Copy of the agreement and the original will then be sent to us for processing. Following account set up, you will be sent a Second Customer Copy of the agreement. This is your copy of the original that will also have been signed by us.
What happens if there is an accident and my vehicle is written off?
We require for your protection and ours that your vehicle is comprehensively insured at all times. In the event of an accident you should submit a claim to your insurer. Please note you must continue to pay normal monthly instalments pending determination of your claim. If the vehicle is not insured, we will take possession of the vehicle and sell it at public auction. You will continue to be liable for the difference between the net sales proceeds received from the vehicle and the insurer´s settlement amount. Our Guaranteed Asset Protection product can cover you for such shortfalls. For more information visit the insurance section of the site.
I have a complaint with my vehicle and am not satisfied. Why should I continue to pay Land Rover Financial Services?
You need to understand there is a difference between any vehicle problems and your obligations under your finance contract. In the unlikely event you are unhappy with your vehicle you should contact the dealership where you purchased it. In law, the fact that you have a complaint with regard to the vehicle does not entitle you to cease making payments on your finance agreement. We would prefer you to contact us in these circumstances, so we can fully understand your situation and recommend the most appropriate action.
As an existing customer, where can I find my account number?
Your account number can be found on your copy of the agreement that you signed at the time you took out finance. Alternatively, it is also quoted on the Welcome Letter you were sent once we set up your account.
What does APR mean?
APR stands for Annual Percentage Rate. When you borrow money, every lender is required by law to quote this rate, which calculates the total amount of interest that will be paid over the whole term of the loan while taking into account any additional charges that the borrower has to pay. The APR allows you to compare different lenders on a like for like basis.
What information do I need to provide to Land Rover Financial Services when applying for credit?
We will require proof of identification in the form of your driving licence and the original of either your cheque guarantee card, credit card, current passport, a V5 for your trade in vehicle (if applicable), a work security pass incorporating your photograph, certified accounts if you are self employed and a tax exemption certificate incorporating your photograph (form 714) if you are self-employed in the construction industry. We will also require two proofs of address, such as a public utility bill (i.e. gas, electricity, water, telephone) and latest credit card / bank statement. Please note that store card statements, social security books, council tax bills and mobile telephone bills are not acceptable.
Why do I have to comprehensively insure my vehicle?
To protect you, Land Rover Financial Services and any other party involved in an accident. Should you write off your vehicle without insurance then you will still have a debt to repay. We offer an excellent value comprehensive insurance product through Land Rover Motor Insurance. Check out the features and benefits by visiting the insurance section of the site.
How much can I borrow?
Subject to satisfying our normal credit criteria, we will advance up to the full amount of the motor vehicle being purchased, although in certain circumstances we may require you to contribute a deposit.
What happens after I´ve signed the finance agreement at the dealership?
Your dealer will give you your First Customer Copy of the agreement and the original will then be sent to us for processing. Following account set up, you will be sent a Second Customer Copy of the agreement. This is your copy of the original that will also have been signed by us.
What happens if there is an accident and my vehicle is written off?
We require for your protection and ours that your vehicle is comprehensively insured at all times. In the event of an accident you should submit a claim to your insurer. Please note you must continue to pay normal monthly instalments pending determination of your claim. If the vehicle is not insured, we will take possession of the vehicle and sell it at public auction. You will continue to be liable for the difference between the net sales proceeds received from the vehicle and the insurer´s settlement amount. Our Guaranteed Asset Protection product can cover you for such shortfalls. For more information visit the insurance section of the site.
I have a complaint with my vehicle and am not satisfied. Why should I continue to pay Land Rover Financial Services?
You need to understand there is a difference between any vehicle problems and your obligations under your finance contract. In the unlikely event you are unhappy with your vehicle you should contact the dealership where you purchased it. In law, the fact that you have a complaint with regard to the vehicle does not entitle you to cease making payments on your finance agreement. We would prefer you to contact us in these circumstances, so we can fully understand your situation and recommend the most appropriate action.
As an existing customer, where can I find my account number?
Your account number can be found on your copy of the agreement that you signed at the time you took out finance. Alternatively, it is also quoted on the Welcome Letter you were sent once we set up your account.
